Refund policy

Returns & Exchanges Policy

At SHEEPS Clothing, every piece is created with intention. Because our store includes handmade items and Graphic Design products, returns and exchanges are handled slightly differently depending on the item type.

Please review the policy below before placing your order.

Handmade Items

Returns

  • Handmade items are final sale unless they arrive damaged or defective.

  • If your handmade item arrives damaged, contact us within 7 days of delivery with:

    • Your order number

    • Clear photos of the issue

If approved, we will offer a replacement or store credit.

Exchanges

  • Size exchanges for handmade apparel may be available on a limited basis, depending on inventory.

  • Exchange requests must be made within 7 days of delivery.

  • Items must be unworn, unwashed, and in original condition.

Because handmade pieces are limited, we cannot guarantee availability for exchanges.

Graphic Design Items

All print-on-demand items are made specifically for each order.

Returns

  • We do not accept returns or exchanges for:

    • Wrong size ordered

    • Change of mind

    • Buyer’s remorse

Please review size charts carefully before ordering.

Damaged or Incorrect Graphic Design Items

If your print-on-demand item arrives:

  • Damaged

  • Misprinted

  • Or incorrect (wrong item sent)

Contact us within 7 days of delivery with photos, and we’ll issue a replacement at no cost.

Sale Items

  • All sale or discounted items are final sale.

  • No returns or exchanges unless the item is defective upon arrival.

Condition of Returned Items

Approved returns or exchanges must be:

  • Unworn and unwashed

  • Free of odors, stains, or damage

  • In original packaging when possible

Items returned in unacceptable condition will be sent back to the customer.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.

Processing Refunds / Credits

  • Approved refunds (when applicable) will be issued as store credit or returned to the original payment method, at our discretion.

  • Please allow 5–10 business days after approval for processing.

How to Start a Return or Exchange

Email us at:
sheepsclothingstore.shop@gmail.com

Include:

  • Order number

  • Item(s) in question

  • Photos if applicable

Requests submitted after the stated timeframes may not be eligible.

Policy Updates

SHEEPS Clothing reserves the right to update this policy at any time. Changes will apply to future orders only.